At NYRQELIAβ’, operated by Destination XLGroup, Inc., we want you to feel comfortable with every purchase.
If something is not right with your order, this policy explains the steps for requesting a return, reporting an issue, arranging an exchange, and receiving an eligible refund.
Our 30-Day Return Period
Most eligible products may be returned within 30 days after delivery.
To help ensure your return can be accepted, the merchandise should generally be:
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Unused and in its original condition
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Returned with its original packaging
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Accompanied by any original tags or accessories, when applicable
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Supported by an order confirmation, receipt, or other proof of purchase
Products showing signs of use, damage caused after delivery, or missing important components may not qualify for a standard return.
Requesting a Return
Before sending anything back, please contact our customer care team:
When contacting us, please include:
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Your order number
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The item you would like to return
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The reason for the return
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Photos, if the item arrived damaged or incorrect
Once your request has been reviewed and approved, we will send you the appropriate return instructions.
Where applicable, a return shipping label may also be provided.
Please Note
Do not mail products to an address found on packaging, invoices, or other sources unless our customer service team has specifically instructed you to do so.
Unauthorized returns may not be identifiable or eligible for processing.
Something Wrong With Your Delivery?
Please inspect your package shortly after it arrives.
Contact us as soon as possible if:
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The product arrived damaged
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You received the wrong item
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An item is defective
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Part of your order is missing
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The product received differs materially from what you ordered
Our team will review the issue and determine the appropriate solution, which may include a replacement, refund, or other resolution.
For faster assistance, please provide clear photographs of the product and shipping package when relevant.
Products That May Not Qualify for Return
Certain types of merchandise may be excluded from standard returns because of their nature or condition.
Examples may include:
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Perishable or consumable goods
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Personalized or made-to-order products
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Gift cards
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Items identified as final sale
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Certain promotional merchandise
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Products that cannot be resold for hygiene or safety reasons once opened, where applicable
Eligibility may vary depending on the product and applicable consumer-protection laws.
If you are uncertain whether your purchase can be returned, contact service@nyrqela.com before shipping it back.
Prefer a Different Item?
For most exchanges, the simplest approach is to return the original product first and place a separate order for the item you want instead.
This helps avoid delays caused by inventory changes while a return is in transit.
The general process is:
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Contact us for return authorization.
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Send the eligible original item according to the instructions provided.
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Place a new order for your preferred product.
Where another exchange method is available, our support team will explain it to you.
European Union Customers
Customers in the European Union may have statutory withdrawal rights in addition to this store policy.
For many qualifying distance purchases, consumers generally have the right to notify the seller of their decision to withdraw within 14 days, subject to applicable exclusions and legal requirements.
Returned merchandise should normally be kept in suitable condition and include the original product components where reasonably possible.
Certain categories of goods may be exempt from withdrawal rights under applicable law.
Nothing in this policy is intended to limit mandatory consumer rights provided by applicable legislation.
How Refunds Are Handled
After your return reaches the designated return location, it will be reviewed before a refund is approved.
We will notify you once the return assessment has been completed.
For approved returns:
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Refunds are generally issued to the original payment method
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Please allow up to 10 business days after approval for processing
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Your bank, card issuer, or payment provider may require additional time before the funds appear in your account
Processing times outside our control may vary between financial institutions.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact:
Return Shipping Instructions
A return must be authorized before it is mailed.
After approval, our customer service team will provide the appropriate:
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Return destination
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Packing instructions
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Shipping guidance
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Return label, when applicable
Please use only the return information supplied for your specific request.
Sending merchandise to an unapproved location may significantly delay processing or prevent us from locating the package.
Return Shipping Costs
Responsibility for return shipping may depend on the reason for the return.
If the product arrived damaged, defective, or incorrect, we will review the circumstances and provide appropriate return instructions.
For discretionary returns, applicable shipping costs or deductions, if any, will be communicated before the return is completed.
Mandatory consumer rights under applicable law remain unaffected.
Refunds for Shipping Charges
Original delivery charges may not always be refundable unless:
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Required by applicable law
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The order was incorrect because of an error on our part
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The merchandise arrived damaged or defective and a refund of shipping is appropriate
Any applicable shipping refund will be confirmed when your request is reviewed.
Before Sending Your Package
To avoid delays, please remember:
Do not send a return without approval.
Contact us first and wait until you receive the correct return instructions for your order.
This allows us to identify your package and process your request more efficiently.
Need Return Assistance?
For questions about returns, replacements, exchanges, or refunds, contact our customer support team.
NYRQELIAβ’
Operated by Destination XLGroup, Inc.
Customer Support:
service@nyrqela.com
Please include your order number whenever possible.
Our goal is to keep the return process clear, practical, and straightforward from your initial request through final resolution.