Delivery & Shipping Information

At NYRQELIA™, operated by Destination XLGroup, Inc., we want the delivery experience to be as straightforward as the ordering process.

This page explains how orders are prepared, dispatched, tracked, and delivered, along with important information for international shipments and delivery-related issues.

How We Fulfill Orders

To keep our fulfillment process flexible and efficient, orders may be shipped from different approved fulfillment facilities depending on product availability and destination.

Some products may be dispatched directly from manufacturing partners or regional distribution locations.

This fulfillment model helps us:

• Keep a broader range of products available

• Reduce unnecessary warehousing and handling

• Maintain efficient inventory distribution

• Limit avoidable packaging and logistics steps

• Route orders through suitable fulfillment locations

As a result, different items within the same order may occasionally follow separate shipping routes.

Order Preparation

Before an order leaves the fulfillment facility, it may go through verification, preparation, and packaging.

Standard Processing Time

Most orders are prepared within:

2–5 business days

Processing time begins after the order has been successfully placed and payment has been authorized.

Peak Shopping Periods

During holidays, major sales, promotional campaigns, or unusually high order volumes, preparation may take up to:

6 business days

Business days generally exclude weekends and applicable public holidays.

Shipping Charge

A standard shipping fee of:

$6.99 USD per order

applies to eligible purchases regardless of the shipping destination unless a different rate or promotional offer is displayed during checkout.

The applicable shipping charge will be shown before you complete your purchase.

Typical Delivery Estimates

Delivery times vary based on destination, carrier availability, customs procedures, and the fulfillment location used for your order.

These timeframes are estimates rather than guaranteed delivery dates.

Your total order timeline consists of both processing time and shipping transit time.

Factors That May Affect Delivery

Most shipments arrive within the estimated timeframe, but occasional delays can occur because of circumstances outside our direct control.

Examples include:

• Customs inspections

• Severe weather

• Carrier network congestion

• Local delivery disruptions

• Public holidays

• High seasonal shipping volumes

• Incorrect or incomplete shipping information

We appreciate your patience if a carrier experiences an unexpected delay.

Shipment Confirmation & Tracking

When your order has been dispatched, a shipping confirmation will normally be sent to the email address used during checkout.

Where tracking is available, the message will include your tracking details.

Tracking Activation

Please allow approximately:

1–3 business days

for newly issued tracking information to begin showing movement in the carrier's system.

It is normal for a shipment to have a tracking number before the first carrier scan appears.

A temporarily inactive tracking page does not necessarily mean that your package has stopped moving.

International Delivery & Import Charges

International orders may be shipped under DDU / Delivered Duty Unpaid terms where applicable.

This means that the purchase price or shipping charge may not include:

• Import duties

• Customs charges

• Local taxes

• Brokerage fees

• Other destination-country assessments

Any such charges imposed by local authorities are generally the responsibility of the recipient.

Customs requirements vary by country, so customers are encouraged to review local import rules before ordering.

NYRQELIA™ and Destination XLGroup, Inc. cannot control customs clearance procedures or guarantee how quickly an international shipment will be released.

Changing Your Order

Because we begin preparing orders quickly, requests to change an order should be submitted as soon as possible.

For shipping-address changes or cancellation requests, contact:

service@nyrqela.com

within 12 hours of placing your order.

Please include your order number and the requested change.

Important

Once an order has entered fulfillment or has already been dispatched, we may no longer be able to:

• Change the delivery address

• Modify ordered products

• Cancel the shipment

Submitting a request within 12 hours does not guarantee that a change can be completed if fulfillment has already begun.

Please Check Your Address Carefully

Customers are responsible for entering complete and accurate delivery information during checkout.

Before placing your order, please confirm:

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Recipient name

Incorrect or incomplete information can result in delivery delays or returned packages.

If you notice an error immediately after ordering, contact us as quickly as possible.

Packages Arriving Damaged

If your shipment arrives with visible damage, please contact our customer support team within:

72 hours after delivery

Whenever possible, provide:

• Your order number

• Photos of the shipping package

• Photos of the damaged product

• A brief description of the issue

Once the claim has been reviewed, we will determine the appropriate solution.

For confirmed shipping damage, this may include a replacement at no additional product cost.

Packages Lost During Transit

If tracking has stopped updating for an extended period or the carrier confirms that the shipment has been lost, please contact:

service@nyrqela.com

We may need to review the tracking record or obtain confirmation from the shipping provider.

If the package is officially confirmed as lost in transit, we will arrange an appropriate resolution, which may include sending a replacement without an additional product charge.

Separate Shipments

Depending on inventory availability, an order containing multiple products may arrive in more than one package.

If this happens:

• Packages may have different tracking numbers

• Delivery dates may differ

• One item may arrive before another

Receiving only part of an order does not necessarily mean the remaining products are missing.

Delivery Confirmation

Carrier tracking marked as Delivered is generally treated as confirmation that the parcel reached the delivery location provided at checkout.

If tracking shows delivered but you cannot locate the package, we recommend first:

• Checking around the delivery location

• Asking household members

• Checking with neighbors when appropriate

• Reviewing any carrier delivery notes

• Contacting the local carrier office

You may also contact our support team if additional assistance is needed.

Questions About Shipping?

If you need help with an order that is being prepared, shipped, or delivered, please contact us and include your order number whenever possible.

NYRQELIA™
Operated by Destination XLGroup, Inc.

Customer Support:
service@nyrqela.com

We aim to make every shipment clear, traceable, and as dependable as possible from checkout through delivery.